nsmbfan Posted April 14, 2011 Share Posted April 14, 2011 the following is how you handle these slimeball motherfuckers.... spoiler, the issue is not resolved. part two tomorrow. part one - online customer support -----Chat InformationPlease wait for a site operator to respond. The current wait time is 0 minutes, 2 seconds. -----Chat InformationYou are now chatting with 'Jorge' ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ you: hi jorge Jorge: Hi. How can I assist you today? you: my name is [omitted name], care for my acct #? you: i need to discuss payment you: and the recently waived deposit for my account, i called earlier today Jorge: I will be happy to assist with the payment. you: but the person has gone home you: ok you: can you see notes from my account? you: [omitted name] , ###########-## Jorge: Yes I can may i verify the name on the account and the service address? you: [vital info omitted] Jorge: Thank you for the information [name omitted], how are you this evening? you: great you: watching the game you: just gotta get this done, but i see the online balance does not reflect the change made this afternoon you: so im here Jorge: Well that's good to hear now what questions did you have on the balance? you: The $270 deposit was waived by an account specialist on the phone you: and i told her i had to run to the bank and go to school you: and if i called would their new CSR i'd speak with see the notes and appropriate ammount you: she assured me you: but my phones dying you: and the internet runs on a computer thats plugged into the wall you: so i figured i'd speak with you today you: and see if i can do this online instead of wasting time waiting for phone to charge you: basically. Jorge: Ok well let me see what I can find out on the account as far as the balance. Please allow me 3-4 minutes you: the balance should be about $20.96 you: no problem, im here bud thx you: plus my new balance for april she said was in the mail already you: i just wanna take care of the $20.96 now you: and wait till i get paid for the other. Jorge: Thank you for your patience at this time the balance is 130.37 with a past due of 34.03 and a current bill of 96.34. It may take at least a billing cycle to see the change but that is the balance at this time you: I see. past due 34.03... when was it due? you: i see april 15th on my paper bill as the FIRST due date on here you: for anything Jorge: It was due on 04/01/2011 you: so in order to avoid interruption of service we need the $34 taken care of? you: $34.03 Jorge: Just the 34.03 for the deposit was waived at this time. you: ok ok you: just remember speaking to her, she said my previous balance was $284.03 you: $270 of that was waived, which leaves $14.03 plus $6.89 for my first bill you: let me get my bill one sec, yes that's correct you: $14.03 + $6.89 you: still, thats about $21, not $34.03 you: i fail to see the extra $13 in all of this Jorge: It's ok I just want to make sure how much was removed of the deposit amount. you: $270 was the full deposit ammount asked Jorge: Let me just take a look for you. Please allow another 3-4 minutes. you: ok thanks Jorge: Thank you for your patience do apologize for the delay you: no problem Jorge: I am still looking into it for the first bill which was in 03/15/2011 was for an amount of 23.78 then the next bill came out which was for 10.25 Jorge: When added together the balance is 34.03 which is past due you: that is all in-congruent with statements previously heard via telephone from account specialists early this afternoon you: but i believe YOU see that in front of YOU... you: because YOU have no reason to lie to me..... you: and YOU only go by whats on the screen, am I right? Jorge: of course and the amounts are what I am seeing on the invoices on the account you: the back of my bill breaks down to $6.89 you: after all applicable taxes and base charges and whatever else fees you: i used 28kwh you: not 2800 you: not 280 you: twenty eight you: 28kwh x .09cents per kwh you: total energy consumption came to be less money than the $2.77 base charge you guys seem to think is necessary you: that, combined with two more fees and/or taxes, came to $6.89 Jorge: Yes sir but again there were two bills prior to that bill that you are looking at. you: this plus the $14.03 from the bill that said $284.03 -$270 of course you: is it late fees being tacked on somewhere? you: i still don't follow. Jorge: There are billing date 03/15/2011 and 03/16/2011 you: ok Jorge: There is one bill that was for an address of [address omitted] Jorge: That was for the amount of 23.78 you: ok well i guess i have no other option. unless there's a comprehensive breakdown of all charges inccured, viewable somewhere by either me or a third party verifier you: im at the will of what you say my bill is, even though it's incongruent with my records, or records of reliant csr's and account specialists you: spoken with earlier today Jorge: I can send the bills by email so you can see them? you: i would love that in fact you: you: i will handle all this tomorrow you: thank you and good day. you: still here until you need to say "thank you for being a reliant customer" you: :) Jorge: We thank you for being a reliant customer, we appreciate your business have a good evening as well. you: peace fuck that guy. ima get what i want cuz im not gonna fucking quit. fuck corporate america and their shell games. disclaimer: i know it's not a lot of cash, it's the motherfucking principle. 1 Quote Link to comment Share on other sites More sharing options...
DERF561DESIGNS Posted April 15, 2011 Share Posted April 15, 2011 i'm with you man. screw utilities and cell phones. Quote Link to comment Share on other sites More sharing options...
lord_casek Posted April 18, 2011 Share Posted April 18, 2011 Handlin' bidness. Quote Link to comment Share on other sites More sharing options...
christo-f Posted August 11, 2011 Share Posted August 11, 2011 Never flying United Airlines again. Second worst flying experience ever. Asiana was the worst. Fuck everything for that matter. k, I'm done. Thanks for reading. Quote Link to comment Share on other sites More sharing options...
!@#$% Posted August 11, 2011 Share Posted August 11, 2011 wow, have you been on that flight for the past 3 months? Quote Link to comment Share on other sites More sharing options...
christo-f Posted August 12, 2011 Share Posted August 12, 2011 Felt like it. Quote Link to comment Share on other sites More sharing options...
blahh Posted August 26, 2011 Share Posted August 26, 2011 Never flying United Airlines again. Second worst flying experience ever. Asiana was the worst. Fuck everything for that matter. k, I'm done. Thanks for reading. about to fly UA from SEA to MSP, wish me luck! had to deal with some of this kind of shit today at work, only on the phone, and I wasn't doing so much punking out coolstorybrowithburrito.jpg Quote Link to comment Share on other sites More sharing options...
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