the jury's still out on which is worse, the entitled guest or the pandering chef.
the remedy is really as easy as just not ordering a steak. everybody knows it's criminal to order well done, and really, at a middle to low spot, you get a pass and we can all laugh at you for that one. in an upscale setting, please roll with the romans. pick something else off the menu that won't need to be fucked with/up, seems a common courtesy to me.
I wouldn't be surprised if kitchens keep shitty cuts around just for the well done folks.