in 15 years of on and off bike shop jobs selling all different brands of bikes i can honestly say without hesitation i have seen more issues with scott bicycles than any other brand i have sold. the newer stuff (since moving to round tubing instead of the hydro formed stuff) i have seen far less issues though. mountain and road "cheap" and expensive... factory head tube cracks, cracks at welds in rear triangles, cracked seat stay on an addict (carbon), a folded in half (twisted sideways) aluminum frame, others... the factory issues were no problem but MOST of those other frames were NOT warrantied and the amazing "crash replacement" program was offered. the company i work for now apparently has a limited life time deal with scott on their frames but im not sure how that works or what the details are.